Service Overview
When your business is suffering from malfunctions of any kind, and you need a fast, high quality support service that guarantees results, call ENGINEERING HORIZON. At ENGINEERING HORIZON, we understand just how detrimental downtime can be to your business. Not only does it cost precious time and money, it can also adversely affect product quality, sales, and relationships with staff and customers. With ENGINEERING HORIZON, you get complete confidence that we will get you back up and running as quickly as possible. Our support technicians are highly experienced, and have the full backing of ENGINEERING HORIZON’s broad and deep pool of expertise. No matter what the issue is, we’ll find the solution, and we won’t rest until we do. In fact, we won’t leave your site until the problem is fixed. That is our commitment to you.
Our service includes:
- An escalation procedure: No matter how complex the problem is, or what time of day it is, our escalation procedure ensures there will be a specialist on the case in as little as 15 minutes.
- Unparalleled access to expertise: Our support technicians have over 10 years of experience, as well as 90+ in-house engineers who are all specialists in their fields.
- Strong partnerships with suppliers: ENGINEERING HORIZON has after-hours agreements with many major suppliers, so we can get the part you need, when you need it.
- Complete transparancy:Our electronic reporting system ensures you get clear, professional documentation throughout the process.
- Commitment to result: we guarantee someone will remain on-site, working on the problem until your business is fully operational once again.
- Emergency support within 24H: With a dedicated staff on-call all around the world, ENGINEERING HORIZON guarantees there will always be someone to come fix your problems within 24H.